Our Hassle-Free Refund Policy

At Layla Shop Ltd, we are committed to providing a satisfying shopping experience for our valued customers. In the event that you are not completely satisfied with your purchase, we offer a formal refund policy to ensure your peace of mind.

  1. Eligibility for Refunds:

    1.1. To be eligible for a refund, the item(s) must be returned within [14] days from the date of purchase.

    1.2. The item(s) must be unused, in their original condition, and in the original packaging.

    1.3. Proof of purchase, such as the order confirmation or receipt, is required for all refund requests.

  2. Refund Process:

    2.1. To initiate a refund, please contact our customer support team at info@laylashops.com within the specified return period.

    2.2. Our customer support team will guide you through the necessary steps and provide you with a return authorization number (RAN) if applicable.

    2.3. Once the returned item(s) are received and inspected, we will notify you of the status of your refund.

    2.4. If the refund is approved, it will be processed using the original payment method within 14 days.

  3. Exclusions:

    3.1. Certain items, such as personalized or customized products, may not be eligible for a refund unless they are defective or damaged upon arrival.

    3.2. Gift cards and promotional vouchers are non-refundable.

    3.3. Shipping and handling fees, if applicable, are non-refundable.

  4. Return Shipping:

    4.1. If the return is due to our error or a defective/damaged item, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

    4.2. For all other returns, the customer is responsible for the return shipping expenses.

  5. Damaged or Defective Items:

    5.1. If you receive a damaged or defective item, please contact our customer support team immediately, providing detailed information and supporting evidence (such as photos).

    5.2. We will work swiftly to resolve the issue and provide you with a replacement or a refund, depending on product availability and your preference.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

For any further inquiries or assistance regarding our refund policy, please contact our customer support team at info@laylashops.com We are here to assist you and ensure your satisfaction with every purchase made at Layla Shop Ltd.